Requirements:
- Bachelor’s degree in Business Administration, Commerce, or related field.
- Proven experience in customer account management and administration.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively within a team environment.
- Proficiency in CorelDraw and Microsoft Office Suite.
- Strong attention to detail and problem-solving abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Knowledge of composite solutions or relevant industry experience is a plus.
- Familiarity with pricing strategies and negotiation techniques.
- Sales experience is advantageous
Responsibilities:
New Product Development Support:
- Participate in client meetings to understand their needs and product requirements.
- Collaborate with clients to develop pricing proposals for new products.
- Liaise with the R&D department to ensure timely progress and adherence to deadlines.
- Provide regular feedback on progress to clients.
Sales / Customer Account Management:
- Furnish clients with detailed production information, including dimensions, weights, colours, designs, and pricing.
- Develop and present comprehensive quotations and invoices.
- Utilize CorelDraw to create retail store floor plan proposals.
- Negotiate transportation quotes and explore cost-saving opportunities.
- Manage post-quotation client follow-ups.
- Coordinate production orders, maintaining consistent communication with the production team.
- Keep clients updated on order lead times and any developments.
- Arrange transportation and generate packing lists for dispatched goods.
- Address transportation issues, inform clients of changes, and ensure successful delivery
- Conduct post-delivery follow-ups to confirm client satisfaction.
- Manage invoicing, including generation, distribution, and follow-up on payments.
- Notify clients of any price adjustments.
- Administration:
- Validate transport and supplier invoices against documented agreements.
- Complete vendor application forms and assist with BBBE certificate submissions.
- Verify customer rebate invoices and collaborate with the creditors department for payment.
- Undertake additional tasks as directed by the employer to support business operations.